DMP - Audio Issue

1. Check any cabling between your DMP and the speaker/audio output.
2. Make sure that the cables are secured properly at both ends.
3. Test with a known working cable to ensure no issues with the cable.
4. Close and then re-open the DMP software by clicking the red X in the upper right corner.
5. Try rebooting the DMP computer if necessary.
6. If the issue persists, try connecting a small TV monitor directly to the output of the DMP.
   • If the audio works in this configuration, then there may be an issue with another component in the audio signal path.

Note:

For DMP 8

1. Check the audio slider under the Video Settings portion of the DMP software. Make sure the slider is set to its default of "0 dB"
2. If Closed Captioning is enabled and you are playing HD content, this could cause audio sync issues.
   • If Closed Captioning is not needed, you can disable the CC feature following the instructions at the bottom of this article: DMP 8 Enable/Disable Closed Captions
   • If Closed Captioning is required, please discuss upgrading to DMP 9 with your Swank Account Executive.