DMP - Schedule Issue

1. Is the system clock correct?

   • If the clock is incorrect, follow these steps to correct it:

     1. Close the DMP software. This is necessary to allow the software to recognize the time change when starting up the application after the change.
     2.  Correct the system date and time. Note you cannot use the network time Sync now button. You can however do the following:
        • Press **Win + R** to open the Run dialog box.
        • Type: timedate.cpl
        • Press Enter.
        • Modify the time and save
     3. Then re-open the DMP software
2. Is the schedule enabled from the checkbox in the lower left of the UI?
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3. Is there a schedule present under Schedule Manager?

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     1. If the schedule ended prematurely

        • Use the Copy Forward feature to extend the previous schedule.

          • DMP 8: DMP 8 User Guide - Copy Schedule

          • DMP 9: DMP 9 User Guide - Copy Schedule

     2. If there is no schedule or it is inaccurate, you can do one of the following:

        • Manually build/modify a schedule using the appropriate guide for your DMP version:

          • DMP 8: DMP 8 User Guide - Create Schedule 

          • DMP 9: DMP 9 User Guide - Create Schedule

        • Attempt to import the schedule.xml file from your Content Update USB drive. You should see a schedule.xml in the root folder. (If the schedule is missing, contact your Account Executive to see if they can send you a copy.) The Import Schedule button can be found under the Schedule > Schedule Manager section. 

          • •  If the schedule.xml file is failing to import, you may want to run the content updates again.  Be sure to go up and down the list of the titles and confirm there is a green "Success" icon next to each title.
              • If this does not resolve the issue, we will need to review your DMP logs.
                
                • Go to the General Settings area of the DMP software.
                  • Click the Export Logs button.
                  • Save the exported log file to a USB drive
                    • You can use the content update drive
                    • Be sure to label the files clearly so that you know which DMP produced which log file
                  • Send the resulting ZIP file to Swank Digital Support (https://swankmp.zendesk.com) for analysis
            • If the schedule.xml file is failing to import, it's typically due to missing content. If the schedule file includes references to movies that are not on the DMP, that schedule will fail to import. Sometimes this is easily fixable. For example, if the schedule is referencing an incorrect version of a movie that is present, a simple edit of the file will correct that. However, in other cases it may be necessary to ship out new drives containing one or more movies.