Cloud Streaming - Email Notifications

Table of Contents

1. Subscribe to Notifications
2. Modify Email Notifications
3. Delete Email Notifications
4. Notification Type and Frequency
5. Common Notification Issues

Subscribe to Notifications

1. Login to your cloud streaming portal with your Admin account.
2. Click Email Notifications from the left menu.
3. Click Add Email Notification and enter the user's Email address, Full Name, and Department
   • 
4. Check the box(es) of the notification(s) the user should receive.
   • 
5. Click Save

Modify Email Notifications

1. Locate the user you wish to modify and click Edit
   • 
2. Change the user's information and/or uncheck a notification type
3. Click Save

Delete Email Notifications

1. Locate the user you wish to remove and click Delete 
   • 
2. Confirm your decision by clicking Yes or No
   • 

Email Notification Type and Frequency

Notification Type	Frequency	Purpose
New Title Request	Every 30 Minutes	Once-per-Request notification of new title requests that occur within 30min of submission. Sent to subscribers of the Title Request Notifications.
Title Request Pending	Every Odd Day, 1300 UTC	Every 2-day reminder that there are Title Requests needing review for local Admin Approval. Sent to subscribers of the Title Request Notifications.
Title Request Denied	Daily, 1300 UTC	Daily collected notification of all denied title requests. Sent to subscribers of the Title Request Notifications.
Content Expiring	Monthly on 1st, 1300 UTC	Monthly notification of the content that is expiring within the next month.
Expired Self-Registration Codes	Daily, 0830 UTC	Daily notification of expired self-registration codes.
Title Expiration	First day of each month	User receives emails on all titles expiring over the next 45 days.
New Title Added	NA	Subscribers of New Title Added will receive notifications as soon as new titles are licensed to the portal.
License Confirmation Notifications	NA	These notifications are sent to the Title Requestor and the On Behalf of individual when a title request has been delivered or the license dates updated. If there were multiple requests, all of the requestors/on behalf of individuals will be emailed. Note: There are some instances where a previous request was not marked as delivered/notified. Going forward any new deliveries should get marked as delivered/notified and prevent notification of the previous requests.

Common Notification Issues

Issue: Email notification not received

Resolution: This could be due to a few issues:

1. Emails from our Cloud Streaming platform originate from the email address below. To ensure proper delivery of these emails, please whitelist this address in your mail application or Spam filter. This may require you submitting this to your IT staff. 
   • [e-mail]
2. To receive Title Request notifications or to be notified when a New Title has been added, you must subscribe under the Email Notifications section of your cloud streaming portal.

Issue: A notification was sent that content has been renewed, even when though we didn't renew it recently.

Resolution: This is expected. When a streaming title is updated, and the license date has been changed at some point in the past it will kick off this notification. The statement below in the notification is meant to cover this discrepancy.

• "You are receiving this email because the following title has been licensed to your streaming portal or the license dates to an existing title have been updated.”