Dwaine Webb
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Recent activity by Dwaine Webb-
Sales Related Questions (Billing, Sales, Contracts, Movie Requests, Credits, Usage/Statistics)
Any questions pertaining to movie requests, screenings, billing, sales, credits, contracts, or usage/statistic reports should be directed to the appropriate account/sales team. A list of available ...
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Content Specifications
SummarySwank offers a diverse range of encodes, protection types, and delivery methods tailored to meet the specific requirements of your content systems. Our encoding options ensure compatibility ...
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Cinelink™ - Content Specifications
Table of Contents Encode Specifications Content Capacity Content Delivery Content Security Content Order File Structure Content Issues Encode SpecificationsCinelink movies are available in high d...
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Cloud Streaming - Registered Accounts
Registered accounts are created directly on the Swank Cloud Streaming portal by an Administrator. This can be done as individual accounts or as a bulk load. We do not recommend this as a primary au...
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DMP - My Scheduled Content is not Playing Correctly
Is the schedule enabled from the checkbox in the lower left of the UI? Is the system clock correct? If the clock is incorrect, follow these steps to correct it: Close the DMP software. This ...
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Standard DVD/Blu-ray Playback Issues
Computer Playback If you are attempting to play a standard DVD or Blu-ray from your computer, please be aware that not all computers will support DVD/Blu-ray playback natively. The device will requ...
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DMP 9 User Guide (Digital Media Player)
ADMINISTRATOR GUIDEVERSION 9 *Click here to download a PDF of this guide. Table of Contents Introduction Content Library Search for a Title Edit Content Title Extend Content License Date...
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Cinelink - ErrorCode (1)
Note: If you are getting "Playback Error (-1)", this is not the same as ErrorCode (1). You might also see a red HDCP indicator in the upper left area of the screen (below) or the HDMI port(s) show ...
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On-Premise Streaming - How is Remote Support Handled?
The SMP Digital Support team uses LogMeIn (LMI) for remote management of the Swank Streaming Server. This service provides a secure session for remote management, installation assistance and ongoin...
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Cloud Streaming - Download Manager Installation
Note: This feature is not available for all markets and is usually limited to customers who are exhibiting single films for entertainment purposes to a mass audience. For example, this type of p...