Dwaine Webb
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Articles
Recent activity by Dwaine Webb-
Cinelink - Content Download Issues
Occasionally, performing a simple restart of your device can effectively resolve any lingering issues that might be preventing downloads from continuing smoothly. Restarting helps clear temporary g...
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Cloud Streaming - Will I be logged out after a certain time because of inactivity?
After authenticating to your streaming portal, your session will be active for 24 hrs before being prompted for credentials again.
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On-Premise Streaming - Troubleshooting Connectivity Issues
SummaryThis article is designed to provide assistance for troubleshooting connectivity problems that may arise between a client device and the Swank Streaming Server. It aims to guide users through...
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Cloud Streaming Authentication - You do not have access to the page you requested
Issue: Login results in a "You do not have access to the page you requested." message.Cause: You have attempted to access something other than a direct watch link with an account that has been assi...
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Cinelink - Will not Power On
Do not connect the Cinelink™ player's power cord until all other connections have been made and your display/projector is powered on.Please keep in mind the remote can only be used to power down th...
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Cinelink - Content Ingest Issues
In order to process USB hard drive content updates, please ensure to follow these steps: Attach the USB hard disk to your Cinelink™ using the included USB cable. The content update process will beg...
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On-Premise Streaming - I have a Black/Blank Video with Audio (HDCP Issue)
Issue: You see no video or a black square where video should appear but are still hearing the audio. You may be encountering issues related to HDCP. HDCP ensures that any connection between a playb...
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On-Premise Streaming - I am Unable to Play Content from my Presentation/Smart Board
Issue: Swank Motion Picture video streams require that the playback devices support Widevine Digital Rights Management (DRM). Digital Rights Management (DRM) prevents unauthorized copying, sharin...
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On-Premise Streaming - 626, 699 or 620 Errors
SummaryVideo playback errors (such as 626, 699 or 620 errors) most commonly occur when a playback device is having difficulty obtaining a license to play the title. This licensing process takes pl...
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On-Premise Streaming - How does the streaming server connect to the network?
The Swank Streaming Server can be located in your datacenter or MDF closet. At a minimum, the server should be physically secured and have a 1 Gigabit (Gbps) Ethernet connection to your network.