Cloud Streaming - Download Manager

The Swank Download Manager is a Windows application that can be used to download your licensed cloud streaming content. This can be very useful if you need to playback your content in an area that does not have reliable internet access.

Table of Contents

1. Technical Requirements
   1. Hardware and Software Requirements
   2. Download Space Requirements
   3. Network Requirements
2. Installation Instructions
3. Playback

Technical Requirements

Hardware and Software Requirements

• Windows 10.0.15063 (also known as version 1703, Creators Update)
  • Downloads are not available for Apple products at this time.
  • Which version of Windows operating system am I running?
    • Type About in your Windows Toolbar and select About your PC.
    • Under Windows specifications, check which edition and version of Windows your device is running.
• Permissions to allow application downloads and installations.
• DRM Compatible GPU with latest drivers
  • INTEL: https://www.intel.com/content/www/us/en/support/detect.html
  • NVIDIA: https://www.nvidia.com/en-in/drivers/nvidia-update/
  • AMD: https://www.amd.com/en/support

Download Space Requirements

All downloads are saved to the OS drive. This is typically the C: drive on most systems.

Content Quality	Estimated File Size (each)
720 Video, Standard Audio	up to 3.5GB

 

Network Requirements

For downloading and syncing licenses from Swank Cloud Streaming services, the following internet services must be reachable:

Domain URL	IP	Purpose
https://dmzproddigcampuslrs002.blob.core.windows.net/content/	Varies	Content Download
https://pr.swankmp.net	68.188.119.89 12.38.100.95	License Download
streaming.swankmp.net	20.221.242.164	Portal Information

 

Installation Instructions

 Note: You must be logged in with a local account in order to register your device and download the application. Single Sign On and IP Authentication will not work. If you need assistance creating a local account please contact an Admin for your streaming portal or reference the instructions found here: Cloud Streaming - Registered Accounts – Swank Motion Pictures, Inc.

1. Navigate to your streaming portal and login using your local user account. If you are automatically authenticated by IP, you can still click the Login button at the top of the screen to login with your user account.
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2. Once logged in, find and click on the title you have ordered for download and click the Download button
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3. Click the Download Swank Download Manager button
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4. Open the file downloaded and leave the "Launch when ready" checked and click the Install button
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5. Read and check the box to agree to the terms and conditions and click the Agree button
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6. At this point you will be presented with a code to register your device.
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7. Copy the code and return to your streaming portal in the browser.
8. Click on the drop down menu next to your display name in the top right and select "Manage Devices"
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9. Click the Register Device button
10. Paste the code into the Device Code field and click Register. 
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11. Once registered successfully the Swank Download Manager interface will be available. (The app can also be launched directly from your Windows start menu.)
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12. Click the title you would like to download,
13. Click the Start Download Button
    • If there is an issue with your download you can start the process over again. We do not limit the number of times a title can be downloaded to a device.
    • We do however limit the number of devices that can be registered to a given portal, which then in turn limits the number of devices a title can be downloaded to.

Playback

Once the download is complete, you can play the movie from the Downloads tab. You will only be able to play the downloaded content via the Swank Download Manager app.

Content Expiration

Please be aware that downloaded films will expire based on the lesser of:

• The proper license end date for the film
• Or 72 hours following the download

For example:

• You have licensed a film and the license end date for that film is Sunday, May 26 at 11:59 PM.
• You download that film on Thursday, May 23 at 1:00 PM.
• Your download will expire on Sunday, May 26 at 1:00 PM.
• In this scenario, you will not be able to show the downloaded film at 7:00 PM on Sunday, May 26.

You can avoid this situation by refreshing the license information prior to your intended show time.  It is not necessary to download the film a second time.  Just restart the Swank Download Manager application or use the refresh license button that appears in the upper right of that application.  Your computer must be online in order for the refresh to work.