Cloud Streaming - Issue Approving Title Requests

Table of Contents

1. Receiving an Error When Attempting to Approve Title Requests
2. Unable to See Title Requests

Receiving an Error When Attempting to Approve Title Requests

Cause: The error message you are receiving most likely indicates the account being used is a temporary single sign on (SSO) account. This is caused when a local registered account is using the same Email as the SSO account. It's important to remember that single sign on (SSO) accounts and registered accounts are two entirely different types of accounts and no two accounts can share the same email address. 

Resolution: You can address this in a few different ways:

1. Your registered account can be updated to a new email associated with the account.
   • This can be a plus tagged email or any email that is different than the SSO account. Assuming your email system supports it, a "plus tagged" email address should function exactly the same as the original email address.
     • For Example: [e-mail] could be changed to "[e-mail]" In this example, I used "+dc" to denote that this address is used with the Digital Campus service. Messages sent to either address should arrive at the same inbox.
2. You can login with your registered admin account instead of SSO to approve requests.
3. You can login with an alternative SSO account that uses a different email than your registered account. Note: This account would also need to be elevated to the admin role.

(Please keep in mind you may need to logout and clear your recent browser cache/cookies to remove the locally stored token if you logged in recently. This will force your account login to be re-authenticated.)

Unable to See Title Requests

Cause: This could be an indication that the account you are using is not an Administrator account. This can sometimes be caused if you have both an SSO account and a local registered account. It's important to remember that single sign on (SSO) accounts and registered accounts are two entirely different types of accounts. 

Resolution: Make sure you are logging into an account with an Admin role.

User Login Page: 

• If you have Single Sign on Admin account, click the SSO login button.

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• If you are using a local registered Admin account, click on the "Sign in another way" link below the SSO button.
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(Please keep in mind you may need to logout and clear your recent browser cache/cookies to remove the locally stored token if you logged in recently. This will force your account login to be re-authenticated.)